FlexSim Support

Our world-class FlexSim Support Team is ready and willing to help you during your simulation journey. Our support goes beyond “tech support”—FlexSim’s support engineers help with everything from specific model building questions to licensing and installation.

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Support for Licensed Users with Active Maintenance or Subscription

If you are a licensed user with an active subscription or maintenance, go to your FlexSim Account for information on how to connect with the support team in your area.

Public Support Resources

Questions posted to the FlexSim Forums can be answered by your peers in the worldwide FlexSim community—plus you have access to many years of knowledge, so your question may have already been answered. FlexSim’s support engineers may be able to answer these questions if they aren’t overburdened.
Free resources are available to help you improve your FlexSim skills, including:

What is the FlexSim Community?

FlexSim Answers is now the FlexSim Forums! Explore the discussion boards to ask questions, seek answers, and engage with the worldwide FlexSim community:

The forum has grown into a vast, searchable database of simulation knowledge that benefits the whole FlexSim community—and it keeps getting bigger with each answered question.
Strong community involvement and access to our worldwide distributor network (which you can’t get over the phone) means your question can be answered faster and at any time of the day.

Read our blog post on how the FlexSim Forums can help you get better at simulation.

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Testimonials

A powerful improvement tool

As a past user of other simulation software packages, I can say that FlexSim has been an outstanding software package to use and has continued to grow in value for me over the past 18 years. In addition, I have found the customer service/technical support from FlexSim to be exceptional.

William P.

President

Epicenter Development Group, LLC

Extraordinary tool and support

There is almost no scenario that we haven’t been able to support… But it goes beyond the tool; the can-do attitude and creativity of the FlexSim consultants is critical as well. I can’t say enough good things about their willingness to find ways to model the variety of scenarios we encounter.

Hill P.

Managing Director, Supply Chain Practice

[Food & Beverage Sector]

Nice process simulation software tool for healthcare systems

Customer support is excellent with quick turnaround time. They actually help you build and debug the model if you reach out for support.

Atipol K.

Lead Management Engineer

[Hospital & Healthcare Sector]

Ease and support

I have always been bad at software, and for the first time I feel I can model something with ease. The tech support is great. [Their] reps are super helpful—I talk to them very regularly and they clarify a lot of questions that [help] users learn a lot.

Nivedita R.

Innovation and Design Engineer

[Logistics and Supply Chain Sector]

Good product

We have successful cases already implemented in our company. So far everything has gone well, [and] the support provided is good.

Mario M.

Digital Assembly Process Coordinator

[Automotive Sector]

Excellent customer support

I attended their training which was excellent. I particularly appreciate the customer service. When I post on the forum I get same-day responses. FlexSim is a great piece of software with an insane amount of capability.

Dillan J.

Improvement Engineer

[Hospital & Healthcare Sector]

Frequently Asked Questions (FAQ)

How can I resolve my licensing issue?
There are several excellent resources on the FlexSim Forums that can help you resolve most licensing issues:

FlexSim licensing procedures

Information on FlexSim and license versioning

FlexSim feature limitations by license type

The FlexSim support team is also available to help if you require additional assistance.
How can I resolve graphical issues in the software?
Why is my model slow?

Models can experience slow performance due to a variety of reasons, and FlexSim has built-in tools to help you understand what’s going on with the model. The Performance Profiler tool will show you how much CPU time is spent on a given model function, and the Memory Profiler will show you how memory is being used in FlexSim.
Are there tutorials available?
Do you have model building services?
How can I resolve installation or startup issues?

Want to try it out? Visit FlexSim Answers now to get answers to your simulation questions.

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